“PTS is the supervisory body for the fast-moving, change-prone telecoms industry, and there are high expectations of us to deliver high-quality results. It is crucial for us to have a well-developed workforce in which clear goals, roles and processes are key building blocks. The partnership we have had with Sandahl Partners in our workforce programme has been invaluable in building up the foundation on which we now operate. Without you and your book “Assume your role at work”, this would not have been possible.”